Terms and Conditions
1. Introduction
a. These terms and conditions govern your use of Al-bedy Feeds' products and services. b. By accessing or using our products and services, you agree to abide by these terms and conditions.
2. Products and Orders
a. Product Descriptions: We strive to accurately describe our dog food products, including ingredients, nutritional information, and any potential allergens. However, variations may occur, and we do not guarantee that all information is complete, accurate, or up-to-date.
b. Orders: Placing an order implies acceptance of the price and description of the products available at that time.
c. Cancellation: Orders can be canceled within a specified timeframe before the scheduled delivery date. Please refer to our cancellation policy for details.
3. Payments
a. Payment Methods: We only accept cash on delivery as per now.
b. Cash on Delivery: For cash on delivery orders, payment should be made in full to the delivery personnel upon receipt of the product. Exact change is appreciated.
c. Pricing: Prices are subject to change without notice. Any changes will not affect orders already confirmed.
4. Delivery
a. Delivery Areas: We specify the areas where we provide delivery services. Please ensure your location falls within our delivery zone before placing an order.
b. Delivery Timeframes: We endeavor to deliver within the specified timeframes, but external factors may cause delays. We are not liable for delays beyond our control.
c. Delivery Receipt: Upon delivery, please inspect the products. Any issues or discrepancies should be reported immediately.
5. Returns and Refunds
a. Returns: Our return policy outlines the conditions under which products can be returned for a refund or exchange. b. Refunds: Refunds are processed in accordance with our refund policy and may be subject to certain conditions.
6. Intellectual Property
a. All trademarks, logos, and content on our website or products are the property of Al-bedy Feeds and are protected by applicable intellectual property laws.
7. Limitation of Liability
a. Al-bedy Feeds shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use or inability to use our products or services.
8. Governing Law
a. These terms and conditions shall be governed by and construed in accordance with the laws of the Kenyan Constitution.
9. Modifications
a. Al-bedy Feeds reserves the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website.
10. Contact Information
a. For any inquiries or concerns regarding these terms and conditions, please contact us at ounzabonventure@gmail.com.
By using our products and services, you acknowledge that you have read, understood, and agree to abide by these terms and conditions.
Al-bedy Feeds reserves the right to refuse service, terminate accounts, or cancel orders at its discretion.
Refund Policy
Thank you for shopping at Al-bedy Feeds. We take pride in providing high-quality products and want you to be satisfied with your purchase. If you are not entirely happy with your order, we're here to help.
Refund Eligibility
To be eligible for a refund or exchange, please notify us within [number of days] days of receiving your product.
Your item must be unused, in the same condition that you received it, and in the original packaging.
Proof of purchase is required for all refund or exchange requests.
Refund Process
Contact Us: To initiate a return or exchange, please contact our customer service team at Al-bedy Feeds with your order details and reason for the return.
Return Authorization: Once your return request is approved, we will provide you with instructions on how and where to send the product.
Return Shipment: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
Inspection and Refund: Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 2 business days.
Exclusions
Sale items are non-refundable.
Perishable goods such as opened or partially used food products cannot be returned.
We do not accept returns or exchanges for products damaged due to misuse, negligence, or accidents.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately. We will replace the item or issue a refund as appropriate, following our investigation of the issue.
Contact Information
If you have any questions about our refund policy or need further assistance, please contact our customer service team at Al-bedy Feeds.